1 reviews | Active since Oct 2015
*****ulant purchase
On 15/10/15, I went to a CNA store to make a purchase. And was informed my account has been blocked. Upon investigation I was informed that a staff member Trevolen Ramanna had made a ********** transaction on my account. Purchasing a gift card for R1000. I went to JET GATEWAY and spoke to Kheta Chiliza and gave him the relevant certified documents and filled in a dispute form. He promised to follow up and call me back in a couple days. I didn't get any response from Kheta and called the store on 24/10/15 and left a message for him to call me back and when he called me back he had no feedback regarding the issue. When I went to the store to speak to Kheta the store manager was absolutely rude to me in full view all customers and threatened to kick me out of the store when I went to follow up. Saying I mustn't make my problem his. Edcon employee stole from my account. Edcon blocked my card, yet Edcon manager Kheta Chiliza knew that his employee stole from another customer on the same day within minutes of also *****ing from my account but did nothing about it and didn't lay any charges against him. Im disgusted with the service from edcons employees.
As per our telephonic conversation we must apologise for the service you have received in store by Kheta. I assure you we have addressed this matter with our regional manager to insure corrective measures will be implemented in store.
We must apologise for the inconvenience and frustration caused in this matter.
We thank you for bringing this matter to our attention and will provide further feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Best regards,
As per our telephonic conversation we must apologise for the service you have received in store by Kheta. I assure you we have addressed this matter with our regional manager to insure corrective measures will be implemented in store.
We must apologise for the inconvenience and frustration caused in this matter.
We thank you for bringing this matter to our attention and will provide further feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Best regards,
