***** instore

On Tuesday 9 March 2021, I went to the Phoenix Plaza branch of Jet stores to pay my monthly instalment. While awaiting the next available cashier to assist me, a lady at the first cash point, Buhle asked me if I am the account holder and if I had updated my details since RCS had taken over their stores. When I responded in the negative, she asked me to give her my details to do the updating, which I comp****. However, said staff was not updating my details. Instead, she signed me *****ently to a funeral insurance for which she collects commission. I only got to know this when I got home and found an SMS detailing the funeral insurance. It was already past 5 when I returned home so I called the RCS/JET customer care the next morning. I loaded R100 airtime for this and before the end of the day my airtime balance was nil. Why? Every time I called customer care the agent who answered transferred me to a different agent who in turn transferred me to a different department. This went on a few times until I gave up on getting assisted by so called customer "CARE". On Sunday, 14 March 2021, I decided the only option I had was to confront the ********* Buhle, so I went to the store again. To my dismay, she was not on duty on that day. I explained my predicament to the manageress on duty, who asked a staff to assist me. With some difficulty, this staff called customer care and an agent, Precious, assisted. I explained the situation to her and she assisted with removing this policy from my account. I asked her for verification to ensure this was done and she assured me that I would receive an SMS before the end of the day. To date I have not received said SMS.2 days ago I received my monthly statement from jet and lo and behold, the funeral insurance is reflecting on my statement. I immediately called customer care again and was answered by a rude agent who told me that it was OBVIOUS that it shows on my statement and I must just pay for this because its my fault that I signed for the policy. I tried to explain to her even though she was being rude, that I did not know what the staff was signing me up for, she continued being arrogant. All of this can be verified since these calls are recorded. I am an unemployed individual who only pays the average of R100 a month on this account because of the club fee and a funeral policy I am already paying for over 15 years. Is someone able to assist me in this matter because I am being ****** by staff who get paid for deceiving people. I am not sure how many other innocent senior citizens may also be duped by this ********** individual.