TP
Trunell P
1 reviews | Active since Apr 2019
16 Apr 2019, 15:01
***** funeral cover Jet
Jet put on funeral cover on my account without my consent and then charged service fee for owing on the account I paid more than I owed and according to me the account should be in credit. I managed to stop and cancel the funeral cover but they wont withdraw the service fees
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Replies (1)
Jet's replyOfficial
17 Apr 2019, 08:25Dear Trunell
Thank you for the message.
Kindly note that the funeral policy was cancelled on the 16/4/19 and a reversal has been done . This will update on your next statement.
We apologise for the frustrations caused to you in this regard.
Thank you for your valued custom.
***/GO
Kind regards
Jet Customer Experience Team
***
Thank you for the message.
Kindly note that the funeral policy was cancelled on the 16/4/19 and a reversal has been done . This will update on your next statement.
We apologise for the frustrations caused to you in this regard.
Thank you for your valued custom.
***/GO
Kind regards
Jet Customer Experience Team
***
Jet's reply17 Apr 2019, 08:25
Official
Dear Trunell
Thank you for the message.
Kindly note that the funeral policy was cancelled on the 16/4/19 and a reversal has been done . This will update on your next statement.
We apologise for the frustrations caused to you in this regard.
Thank you for your valued custom.
***/GO
Kind regards
Jet Customer Experience Team
***
Thank you for the message.
Kindly note that the funeral policy was cancelled on the 16/4/19 and a reversal has been done . This will update on your next statement.
We apologise for the frustrations caused to you in this regard.
Thank you for your valued custom.
***/GO
Kind regards
Jet Customer Experience Team
***