***** Department Failing Customers

My account was de*****ed in 16 Sep 2018, but the matter was resolved, however the Store is expecting me to pay the interested that accumulated during the investigation they told me not to pay until the matter was resolved and the store manager at Vaal Mall Vanderbijlpark told me that they were going to suspend my account but now he is surprised that my account is still accumulating interest, and he got feedback that I was happy with the interest adding up. I never received a call from Jet head office to discuss the interest matter.

my previous balance was, R2 247.53 and interest accumulated to R3,347.87 I cannot pay the interest as the store was supposed to have done the right thing by following procedures and customer regulations in terms of **********. i need my balance at R2247.53