***** committed by Westgate Mall staff Doreen and manager Pinky

On 16 July 2022 I bought clothing at the Jet Westgate Mall branch in Roodepoort and upon payment, was serviced by Doreen. On 14 August, I went to the Protea Glen Mall branch to exchange a few items due to size. I was informed that the items I wanted to return have already been returned thus my exchange cannot be captured, and was advised to return to the Westgate Mall branch for investigation. I called the manager at the Westgate Mall, Pinky, and explained my predicament she asked that I give her 2 days to investigate. After the 2 days, I went to meet Pinky and she tried to spin me a story about a ghost shopper who buys things and returns them to their store. If so, how did this "ghost" shopper obtain the original till slip unless it was provided by Doreen herself. She showed me a "file" with many documents and slips for returns, and lo and behold the returns of my transaction slip were processed by the same person who captured my original purchases, Doreen. What irritated me was that the manager Pinky, tried to shift blame for the ***** committed at her store by in addition to blaming a ghost shopper, going as far as saying that a Pretoria branch staff member could possibly also have done it. Her attempt at covering this up strongly suggests that she herself is involved in the *****. Why did she not just acknowledge that a member of her staff is involved in this? Had she only apologised for the inconvenience and promise to take further steps to rectify the issue I would have been placated.