LM
Lwandisa M
1 reviews | Active since Nov 2012
02 Dec 2015, 15:11
***** case - sent from pillar to post
On 26/11/2015 I called the Edcon customer care line to report an account that was **********ly opened on my Name. I was given the procedure to follow. On 28/11/2015 I went to Jet at Maponya Mall to submit the SAPS affidavit and a certified copy of my ID, I was told to complete the dispute form. I called the contact center to follow up today and I was sent from pillar to post and still was not assisted. I'm not sure if the people know how serious this is because they sounded disinterested.
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Jet's replyOfficial
03 Dec 2015, 09:18Hello Mokhantso,
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this incident . We have escalated your query to our ***** and disputes department to investigate on the account that was opened on your name.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this incident . We have escalated your query to our ***** and disputes department to investigate on the account that was opened on your name.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply03 Dec 2015, 09:18
Official
Hello Mokhantso,
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this incident . We have escalated your query to our ***** and disputes department to investigate on the account that was opened on your name.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this incident . We have escalated your query to our ***** and disputes department to investigate on the account that was opened on your name.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,