NS
Nolusindiso S
1 reviews | Active since Aug 2022
26 Sept 2022, 12:39
*****
I am made to pay for an insurance policies that I did not request.They give you the policies namely jet club, Funeral policy and house protection. The next thing you will see yr installment escalate. You make a complain they remove the policies but not the money. If you refuse to pay they hand over your account to Vvm attorneys and they force you to pay with interest. Jet together with Hollard.
Helpful (0)
Replies (6)0
Replies (6)
Jet's replyOfficial
26 Sept 2022, 14:12Hi Nolusindiso,
Thank you for flagging this. We have escalated this matter with our accounts team.
Thank you for flagging this. We have escalated this matter with our accounts team.
Best regards,
Jet's reply26 Sept 2022, 14:12
Official
Hi Nolusindiso,
Thank you for flagging this. We have escalated this matter with our accounts team.
Thank you for flagging this. We have escalated this matter with our accounts team.
Best regards,
NS
Nolusindiso S's updateReviewer Update
26 Sept 2022, 14:36Can you then explain this response you made on the 11 of January 2022:👇
Dear Ms Sithole, We refer to your complaint regarding the policies that were activated on your account without your consent. Thank you for making us aware of your experience. We have escalated your concerns to the sales team for their investigation and any consequential action. As the trusted Hollard Insurance administrator for Jet, IUA Business Solutions will cancel the products activated as per your request. You will receive an SMS confirming the cancellation. If premiums were collected on these policies, as reflected on your monthly Edcon statement, a refund may be applicable and will be credited to your store account. If premiums were not collected on these policies, no refund will apply. Kind regards,Sjarin StrydomComplaints Resolution Administrator |
Dear Ms Sithole, We refer to your complaint regarding the policies that were activated on your account without your consent. Thank you for making us aware of your experience. We have escalated your concerns to the sales team for their investigation and any consequential action. As the trusted Hollard Insurance administrator for Jet, IUA Business Solutions will cancel the products activated as per your request. You will receive an SMS confirming the cancellation. If premiums were collected on these policies, as reflected on your monthly Edcon statement, a refund may be applicable and will be credited to your store account. If premiums were not collected on these policies, no refund will apply. Kind regards,Sjarin StrydomComplaints Resolution Administrator |
NS
Nolusindiso S's update26 Sept 2022, 14:36
Reviewer Update
Can you then explain this response you made on the 11 of January 2022:👇
Dear Ms Sithole, We refer to your complaint regarding the policies that were activated on your account without your consent. Thank you for making us aware of your experience. We have escalated your concerns to the sales team for their investigation and any consequential action. As the trusted Hollard Insurance administrator for Jet, IUA Business Solutions will cancel the products activated as per your request. You will receive an SMS confirming the cancellation. If premiums were collected on these policies, as reflected on your monthly Edcon statement, a refund may be applicable and will be credited to your store account. If premiums were not collected on these policies, no refund will apply. Kind regards,Sjarin StrydomComplaints Resolution Administrator |
Dear Ms Sithole, We refer to your complaint regarding the policies that were activated on your account without your consent. Thank you for making us aware of your experience. We have escalated your concerns to the sales team for their investigation and any consequential action. As the trusted Hollard Insurance administrator for Jet, IUA Business Solutions will cancel the products activated as per your request. You will receive an SMS confirming the cancellation. If premiums were collected on these policies, as reflected on your monthly Edcon statement, a refund may be applicable and will be credited to your store account. If premiums were not collected on these policies, no refund will apply. Kind regards,Sjarin StrydomComplaints Resolution Administrator |
Jet's replyOfficial
26 Sept 2022, 14:50Hi Nolusindiso
As per my email today I have escalated this matter with our accounts team.
As per my email today I have escalated this matter with our accounts team.
Best regards,
Jet's reply26 Sept 2022, 14:50
Official
Hi Nolusindiso
As per my email today I have escalated this matter with our accounts team.
As per my email today I have escalated this matter with our accounts team.
Best regards,
NS
Nolusindiso S's updateReviewer Update
26 Sept 2022, 14:55As long as the promise is kept.
NS
Nolusindiso S's update26 Sept 2022, 14:55
Reviewer Update
As long as the promise is kept.
Jet's replyOfficial
27 Sept 2022, 08:24Hi Nolusindiso,
I have escalated this matter with our accounts team.
I have escalated this matter with our accounts team.
Best regards,
Jet's reply27 Sept 2022, 08:24
Official
Hi Nolusindiso,
I have escalated this matter with our accounts team.
I have escalated this matter with our accounts team.
Best regards,
NS
Nolusindiso S's updateReviewer Update
15 Oct 2022, 16:35My issue with jet was resolved after less than a week of my complaint. TFG sent me an email saying that the issue was resolved. They sent me a reference number to prove that. They said my issue was resolved in January and the question remains that if it was resolved in January why was the account handed over to debt collectors? Anyway that doesn't matter now, I'm grateful that this is now put to rest and I'm saying thank you.
NS
Nolusindiso S's update15 Oct 2022, 16:35
Reviewer Update
My issue with jet was resolved after less than a week of my complaint. TFG sent me an email saying that the issue was resolved. They sent me a reference number to prove that. They said my issue was resolved in January and the question remains that if it was resolved in January why was the account handed over to debt collectors? Anyway that doesn't matter now, I'm grateful that this is now put to rest and I'm saying thank you.