SM
Shanice M
1 reviews | Active since Jun 2019
25 Jun 2019, 18:01
*****
On the 12th of June 2019 I had paid off my jet account .... last week I went in stores and did a bit of shopping on my account it came to +-R800 .... I went in today to pay off the +-800 and to my surprise I was told I owe R5500.....Because apparently someone bought stuff for R4700 from a store called Edgar's connect on the 12th of June!!! How would that even be possible unless someone is leaking the sensitive information because I had my card with me at all times.....
Honestly considering suing Edcon/Jet
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Replies (1)
Jet's replyOfficial
26 Jun 2019, 10:44Dear Shanice
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the frustrations caused to you with the ********** transaction on your account.
Please fill in a claim form in our store with the supporting documents and they will send it to our ***** team for investigation purposes.
Once completed they will be in direct contact with you to resolve this matter.
***/GO
Kind regards
Jet Customer Experience Team
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the frustrations caused to you with the ********** transaction on your account.
Please fill in a claim form in our store with the supporting documents and they will send it to our ***** team for investigation purposes.
Once completed they will be in direct contact with you to resolve this matter.
***/GO
Kind regards
Jet Customer Experience Team
***
Best regards,
Jet's reply26 Jun 2019, 10:44
Official
Dear Shanice
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the frustrations caused to you with the ********** transaction on your account.
Please fill in a claim form in our store with the supporting documents and they will send it to our ***** team for investigation purposes.
Once completed they will be in direct contact with you to resolve this matter.
***/GO
Kind regards
Jet Customer Experience Team
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the frustrations caused to you with the ********** transaction on your account.
Please fill in a claim form in our store with the supporting documents and they will send it to our ***** team for investigation purposes.
Once completed they will be in direct contact with you to resolve this matter.
***/GO
Kind regards
Jet Customer Experience Team
***
Best regards,