1 reviews | Active since Aug 2018
Hi i recently received a call / texts from JET Mart inquiring about a credit on a **** account created by staff members of JET Tembisa Plaza. To add to this dilemma I am unemployed male who has never opened any account whatsoever at this store hence that would need a 3 month payslip by my knowledge. The staff negligence has left me utterly disgusted when just yesterday i went to the store with an affidavit & my ID to prove my dilemma as when i called Head office that was what was required from me. The staff members ganged up on me i quote one lady even said " you are angry because you didn't get a share from this ********** ****" ; i was told anybody can open up an account as long as they have my ID ,How neglective of them to say such & actually go ahead to process such as i was told " we sometimes don't check the paperwork correctly" As stressed as i am they put more salt to my wounds by saying such because i am a young kid. The staff forcefully took the affidavit & copy of my ID ,when i inquired why they said they need to keep record of it. Why couldn't they just send it via email or scan i asked with no success to a response i was told to go & call Head Office & make another affidavit then send it via email. This ********** **** is going too far no one is helping me with info on how to solve this matter & i want to know who is the culprit who authorized my account & prove of signatures that prove when & where i opened the account. I will never ever ever not in a trillion situations drive to or enter that Hell hole of a store.
But any info on how to solve this matter please contact me ********** 690 cause Head office don't pick up their phones.
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible
Our sincere apologies for the negative experience at our Jetmart Tembisa.
Kindly note we tried contacting you telephonically in order to obtain your ID number but we could not reach you.
Please revert to us with your ID number for further assistance. We can be reached on ***- toll free from a land line.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
Best regards,
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible
Our sincere apologies for the negative experience at our Jetmart Tembisa.
Kindly note we tried contacting you telephonically in order to obtain your ID number but we could not reach you.
Please revert to us with your ID number for further assistance. We can be reached on ***- toll free from a land line.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
Best regards,
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible
Our sincere apologies for the negative experience at our Jetmart Tembisa.
Kindly note we tried contacting you telephonically in order to obtain your ID number but we could not reach you.
Please revert to us with your ID number for further assistance. We can be reached on ***- toll free from a land line.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
Best regards,
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible
Our sincere apologies for the negative experience at our Jetmart Tembisa.
Kindly note we tried contacting you telephonically in order to obtain your ID number but we could not reach you.
Please revert to us with your ID number for further assistance. We can be reached on ***- toll free from a land line.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
Best regards,
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