jM
jean M
1 reviews | Active since Dec 2015
17 Jul 2018, 15:58
*****
I HAVE AN ACCOUNT WITH JET STORES WHICH WAS FULLY IN 2016.I LEFT IT OPEN FOR UNFORESEEN CIRCUMSTANCES.BUT SINCE 12 JULY 2018 IVE BEEN HARASSED BY JET STORES PEOPLE ACCUSING ME OF OWING R122.45 FOR AIR TIME. I THEN ASKED FOR THE PROOF AS TO WHO RECEIVED THAT AIRTIME?ON WHOSE NUMBER WAS THE AIRTIME SENT?I NEVER USED THE JET ACCOUNT EVER SINCE IT WAS PAID UP.TILL TODAY I HAVE NOT RECEIVED ANY FEEDBACK FROM JET STORES. IVE MADE SEVERAL CALLS AND EMAILS TO NO AVAIL,INSTEAD I KEEP GETTING THEIR REMINDERS .THIS IS DAMAGING CLIENTS CREDIT RECORD AND REPUTATION.
Helpful (0)
Replies (1)0
Replies (1)
Jet's replyOfficial
18 Jul 2018, 09:16Thank you for making contact with us regarding the airtime subscription that is being billed
to your account. Please accept our sincere apologies for the frustrations caused to you. Our accounts department will
escalate your query to RMCS for resolution and feedback will then be provided to you .
***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Jet's reply18 Jul 2018, 09:16
Official
Thank you for making contact with us regarding the airtime subscription that is being billed
to your account. Please accept our sincere apologies for the frustrations caused to you. Our accounts department will
escalate your query to RMCS for resolution and feedback will then be provided to you .
***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,