AJ
Adin J
1 reviews | Active since Apr 2012
27 Jul 2017, 13:31
*****
<p>Good Day, I'd like to state on an online record that that ***** has occured on my name. I was contacted by someone from Edcon on Tuesday the 25 July 2017 @ 6PM advising that I owe 5000 on my account.</p> <p>I advised the consultant that I do not have a jet store account, the consultant advised that I go to the store and fill out a dispute form. I completed the form at Jet but was advised the investigation will take 3 to 6 months, does this mean my name will be on ITC or blacklisted. I provided Jet Cresta with an affidavit stating that I do not have an account at Jet. The consultant who assisted me advised that my account was open as MRS , I am a male and it was opened in Kriel but I live in Johannesburg, I dont even know where Kriel is.</p> <p> </p> <p>I do not want to be listed as a bad payer because of *****. I am unsure how Edcon got my cellphone number but if the account was not being paid who were they phoning or sending statements to ? only now that the account was going to get handed to lawyers I got a phone call. I am hoping that Jet stores do not black list me as I have not opened this account.</p> <p> </p> <p>How does JET stores perform security checks.</p>
Helpful (0)
Replies (4)0
Replies (4)
Jet's replyOfficial
27 Jul 2017, 14:51We have escalated the complaint to the Jet Cresta management to address with regards to the dispute that was logged in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply27 Jul 2017, 14:51
Official
We have escalated the complaint to the Jet Cresta management to address with regards to the dispute that was logged in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
27 Jul 2017, 14:52We have escalated the complaint to the Jet Cresta management to address with regards to the dispute that was logged in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply27 Jul 2017, 14:52
Official
We have escalated the complaint to the Jet Cresta management to address with regards to the dispute that was logged in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
AJ
Adin J's updateReviewer Update
28 Jul 2017, 08:07Good Day
I have contacted the ***** line directly, I was advised my ***** claim was not submitted as yet.
Please can Cresta branch ensure my claim is submit
AJ
Adin J's update28 Jul 2017, 08:07
Reviewer Update
Good Day
I have contacted the ***** line directly, I was advised my ***** claim was not submitted as yet.
Please can Cresta branch ensure my claim is submit
AJ
Adin J's updateReviewer Update
19 Aug 2017, 13:23Good day, i was contacted e days ago to submit a copy of my id . i have done so but during this entire process i am now receiving sms messages from jet telling me i must make payments. Please can the payments team be notified that there is a ***** investigation being held on my profile.
AJ
Adin J's update19 Aug 2017, 13:23
Reviewer Update
Good day, i was contacted e days ago to submit a copy of my id . i have done so but during this entire process i am now receiving sms messages from jet telling me i must make payments. Please can the payments team be notified that there is a ***** investigation being held on my profile.