Fradulent account

In February 2015 one of the agents opened 6 policies under my Jet account, (Edgars legal plan<br> Dental insurance<br> Hospital cash back<br> Family provider plan<br> Jet funeral plan plus<br> Pers accident insurance)<br> which I never approved or signed off, this person claimed to have called me for approval but that is not true, when I call customer so that they cancel the billing they either make me hold for 30mins or tell me they cant help me. when I request to speak to the manager they tell me the manager is busy and will return my call which never happens. <br> Instead they keep calling me asking me to pay my account have made my credit record a mess because no one wants to assist me or inform me of who that agent is who claims to have called me, instead they tell me they are still looking for the recording and investigating. Now I cannot even get through to customer services as my calls have been diverted to debt collecting department who say they cannot assist me.