** Formal Complaint Regarding Staff Conduct and Body-Shaming at Jet – Southgate Mall** Dear Jet Management, I would like to formally raise a complaint regarding the extremely disappointing and disrespectful treatment I received yesterday at the Jet stor

** Formal Complaint Regarding Staff Conduct and Body-Shaming at Jet – Southgate Mall**

Dear Jet Management,

I would like to formally raise a complaint regarding the extremely disappointing and disrespectful treatment I received yesterday at the Jet store in Southgate Mall.

I was assisted by two ladies working at the till, **Maria and Jabulisile**. Unfortunately, their behaviour was completely unacceptable and far from the level of customer service I would expect from Jet employees.

Not only were they rude and disrespectful towards me and my friend, but they also made inappropriate and humiliating comments about our bodies and the clothes we had purchased. They commented that the clothes we had chosen would not fit us because we did not have the “body” required to wear them.

Jabulisile even said, and I quote: **“Ngibatshelile laba”**, referring to us and saying that the clothes would not fit us because they apparently thought they were slender like Maria.

These comments were extremely offensive, unnecessary and unprofessional. Customers should never be made to feel embarrassed, judged or ashamed of their bodies when shopping in your store. Staff members are there to assist customers, not to comment on their bodies, appearance or what they believe customers can or cannot wear.

What concerns me even more is that this behaviour was displayed openly while they were working with customers. If employees speak to customers in this manner, it creates a very negative image of the business and can ultimately drive customers away.

I am therefore requesting that this matter be investigated and that the appropriate action be taken. I would also appreciate feedback on how Jet intends to address this incident and ensure that other customers do not experience similar treatment.

I have always believed that customers deserve to be treated with dignity and respect, regardless of their body size or appearance. No customer should leave a store feeling humiliated because of comments made by staff.

I look forward to receiving a response regarding this complaint.

Kind regards, Mpho