1 reviews | Active since Aug 2016
Forever Horrible service!
<p>I claimed for my damaged cellphone 2 months ago! When I took the phone in I was told there is a 2 weeks turnaround time. A week later I was call as my phone was found with no claim for attached (which I did fill in and still received a copy of the form) so no-one knew what the phone was there for. I went back to the store to complete form again, it was suppose to be send in to Finrite the following day. A few days later I called Finrite and they said that they want to know what happened with phone. I explained and it was send to the technicians to assist...I was again told that the turn around time is 3-5 working days. On the fifth day I called and I was told that there is no feedback yet, I have to call the next day. I called 2days later and was told that the technicians needs my google email address and passwords. I gave the details and after not hearing anything after a few day I again called them and apparently I gave them an incorrect password. Never did anyone call me, I always have to follow up then there is a problem! I asked them what the password was that they have, and they gave me the correct password. I asked the lady to hold, tested the password and to my surprise it worked! I asked the lady to let them enter the password while I'm on the line. She explained that it's not possible as she is in client services and phone with technicians. That's was on Monday, on Friday I received an sms that they received incomplete details! How this has been dragging on for so long is beyond me! This is pathetic from all parties involved, I'm absolutely discussed with this so called 'service'.</p>
We thank you for bringing this matter to our attention. We have forwarded the complaint to the Jet Table view management for actioning accordingly as the faulty Handset was reported in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. We have forwarded the complaint to the Jet Table view management for actioning accordingly as the faulty Handset was reported in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. We have forwarded the complaint to the Jet Table view management for actioning accordingly as the faulty Handset was reported in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. We have forwarded the complaint to the Jet Table view management for actioning accordingly as the faulty Handset was reported in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. We have forwarded the complaint to the Jet Table view management for actioning accordingly as the faulty Handset was reported in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. We have forwarded the complaint to the Jet Table view management for actioning accordingly as the faulty Handset was reported in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. We have forwarded the complaint to the Jet Table view management for actioning accordingly as the faulty Handset was reported in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. We have forwarded the complaint to the Jet Table view management for actioning accordingly as the faulty Handset was reported in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,