tP
tebogo P
1 reviews | Active since Feb 2016
18 Mar 2016, 10:55
forced card or no service
Purchased clothes on the 18th for cash instead was told that jets policy is that everyone who wants service from them should have thank you card or else y<br> ou won't be serviced
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Jet's replyOfficial
18 Mar 2016, 13:05Hello Tp4tebs ,
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Mmabatho management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they stated that its a must that you have a Thank U card which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Mmabatho management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they stated that its a must that you have a Thank U card which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Jet's reply18 Mar 2016, 13:05
Official
Hello Tp4tebs ,
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Mmabatho management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they stated that its a must that you have a Thank U card which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Mmabatho management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they stated that its a must that you have a Thank U card which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.