Follow up on Non - Disclosure Jet & Hollard Account Protection

I wrote a review concerning my bad service experience with Edcon and Hollard and i got their response. Thank you very much. In that response their promised to get back to me within 48 hours as my complaint had been sent to the credit Team. This was approximately a week ago and up to now i have not heard from them to give me their 'plan of action' Again Jet over promising and failing to deliver. I am still waiting and losing out on opportunities to get a good job in financial services sector and barred from opening an account. How long will it take to address this matter Edcon and Hollard Financial Services Providers