lN
lizeka N
1 reviews | Active since Jan 2011
10 Sept 2016, 17:07
fitting room horror
<p>20 August went into Jet , nonesi mall in Queenstown, in the afternoon. Saw a pair of denim that I want to fit. Went in search of the fitting room. To my shock there was a girl looked in the fitting room area wanting to exit as she was done. I then tried to get some attention from the store people. Who could not be bothered as they could not located the key for a few minutes. </p> <p>Since I wanted to fit these jeans I asked the guy not to lock the area but to wait for me to finish, he refused so I Also refused to be locked in like an animal and be able to exit when I was done . </p> <p>How can a store treat people like animals, I only know of animals that need to caged. I mean these are customers, how can someone that brings in money be treated like an intruder and in such an inhumane manner. </p> <p>I will never enter that store again. I love jet especially for clothes for my 2 boys but never. I just thought I should ask if this a norm at all jet stores</p>
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Jet's replyOfficial
12 Sept 2016, 09:41Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Nonesi mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer appropiately at the Fitting rooms as they were locking customer's in while fitting the clothing, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply12 Sept 2016, 09:41
Official
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Nonesi mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer appropiately at the Fitting rooms as they were locking customer's in while fitting the clothing, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
12 Sept 2016, 09:43Staff attitude, lack of discretion
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Nonesi mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer appropiately at the Fitting rooms as they were locking customer's in while fitting the clothing, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply12 Sept 2016, 09:43
Official
Staff attitude, lack of discretion
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Nonesi mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer appropiately at the Fitting rooms as they were locking customer's in while fitting the clothing, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,