1 reviews | Active since Jul 2015
Faulty Mini Kitchen
<p>I bought a mini kitchen stove from the Alexandra jet mart which the guarantee expired and I was told to buy a new stove which I did and returned the stove in February now the store cannot help me exchange the stove because from the their system they can only pick the old stove which is a different name from what I have. Bear in mind that I have a receipt which shows that the stove is under guarantee. The manager by the name of Moses cannot talk to me. He only speaks to clients with brain. Ihave been a client to Edcon for the past 15 years but now I have no brain. Moses sent Wilson to speak to whom was very rude to me. I only ask them to give me my original sleep asi twas kept in store when I exchanged in Feb bu that shows that I have no brain</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Alexandra foods management for actioning accordingly as the Faulty stove was sent in store for further assistance and the management was rude to our valued customer as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Alexandra foods management for actioning accordingly as the Faulty stove was sent in store for further assistance and the management was rude to our valued customer as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Alexandra foods management for actioning accordingly as the Faulty stove was sent in store for further assistance and the management was rude to our valued customer as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 053/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Alexandra foods management for actioning accordingly as the Faulty stove was sent in store for further assistance and the management was rude to our valued customer as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 053/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,