AA
Achmad A

1 reviews | Active since Jun 2012

09 Sept 2015, 17:41

Faulty cellphone

I bought a samsung galaxy j1 at jet in century city on the 7/9/2015.<br> For the 2days im using the phone now it freezes and gives a black screen. I need to remove the battery to get it going again for a while before it does it again.<br> <br> I figured seeing the device is only 2days old i will take it back so they can swap it out.<br> I explained to the sales lady whats wrong,she played around with the phone for less than 5minutes only to tell me theres nothing wrong with the device and theres nothing they can do.<br> <br> Shouldnt they have a 7day return policy?<br> I will never ever buy anything from jet ever again!<br> <br>

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Replies (1)
Jet
Jet's reply10 Sept 2015, 11:37
Official
Hello shadycd,

Thank you for bringing this matter to our attention. Please be advised we have addressed this matter with our in store management team regarding your cell phone.

You will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

Best regards,