FAROEK RU REALY A STORE MANAGER WITH THT ATITUDE?

Shud I blame my self for choosing a Edcon store again?been a customer since 1975 that time it was called universal clothing got a very bad treatment from the cell desk in sept 2013 when my house was broke in while sleeping both my phones amongst otherstuff was ******,I went to purchase a ph And because it was half n hour before closing I could not be helpt nd was askt to come the next day,I was very emotional begd them but 2 now help,I then close my longstanding acc, 2day @ JETMART I took bck a bra set purchased cashon the 15jan that was miss stiched just below the strap ajustment,and wanted 2 swop it 4 the same,NICOLE the cashier did not give me chance to explain she was so rude and loud that people was staringTook the packet nd off to the managers ofice came back with FAROEK not even look at the miss stiching jus saying that it was not like that cause he him self work in the underwear dept,MY GOODNESS it clear that it is a factory fault where the bobbin case cotten did not catch up,nd it not like I want my money back.I just need a decent set of bras.its still as I bought it,I just left with wowing never again,I'm SO done with edcon stores,FAROEK PLSE RD THE EXCHANCE POLICY NR 2.