False policy claims under my name

After writing a review on hello peter things just got worse with Jet, instead of doing the right thing by rectifying their mistake they just sent me an old statement as if they had reduced the amount, another thing they said they can't refund the money they were deducting for the funeral policy which I don't know who app**** on my behalf from their staff who even had the nerve to claim and tell me they cant refund, how does one have a funeral policy with no beneficiaries or members registered? I want my money back nothing more, I can't be working for Jet store employees and they claim for their loved ones or **** their company under my name, I am going to investigate the matter further until I find the culprit & sue them. This only tells me Jet management is not doing their Job they don't verify their policies credentials. If these are real claims why cant they provide proof of claimed policy which they say its on their system. Its also funny that they are saying I should have complained after the first installment of the policy, how do I complain when I am not aware of the application? Please correct me if a am wrong, when you join a policy they should be beneficiaries or family members registered but mine does not have any of those so who will I claim for when I have not submitted any names or ID numbers for claims. Prove me wrong by sending me documents of their beneficiaries and claims that were made because I have never received any funds from Hollard for funeral claims. the account which they paid the money to.