False info and poor service

I app**** for a Jet store account online and sent through my 3months bank statement via email - daily I would get call from call centre saying they're unable to view the attachment. I kept emailing daily, which they asked me to go submit bank statement in store, I explained that I'm unable to go to store, busy with exams and meeting, hence I app**** online.<br> On the 20th Nov 15 at around 15h30 - I postponed my meeting and went to Southgate mall to submit the bank statement. The service I received was unsatisfactory. I just went to submit statement - but ended up spending 1 hour - guy busy assisting another customers before finishing with my query. He told me he submitted the statement and they say they're unable to view it and can't process application - but when I call head office, they said no statement was submitted from the store (false info). Called call centre to get assistance - they kept hanging up and acting as if they can't hear me, at the time, I'm calling using a cellphone - just listen to the calls. The service I received from the Edcon staff, from guy in store to call centre, it's very poor - your staff needs proper training when it comes to dealing with queries.