LM
Lavelle M
1 reviews | Active since Jan 2015
18 Feb 2015, 14:02
False Advertising
i went onto [URL Removed] and searched through some items. I noticed that they display the amount of thank you points needed to purchase each item. excitedly i registered my thank you card to find out how many points i have. I have 33 921 points. On jet's website for an item that costs R100 you would need 1000 points to purchase it, however it is on selected items. I went into a Gateway store and was just grabbing a few items when i get to the till i ask the teller if i could pay with my points and she says i only have R33 and i explained what i saw on the website and she didn't know anything about it. Jet can get sued for this.
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Jet's replyOfficial
19 Feb 2015, 09:51Hello La.M,
Thank you for bringing this matter to our attention. Please be advised your Thank U points and the information given at store level is correct, 33 921 points is equivalent to R33.00.
Kindly note 100 000 points will be R100. We must apologise for the frustration caused in this matter.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised your Thank U points and the information given at store level is correct, 33 921 points is equivalent to R33.00.
Kindly note 100 000 points will be R100. We must apologise for the frustration caused in this matter.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply19 Feb 2015, 09:51
Official
Hello La.M,
Thank you for bringing this matter to our attention. Please be advised your Thank U points and the information given at store level is correct, 33 921 points is equivalent to R33.00.
Kindly note 100 000 points will be R100. We must apologise for the frustration caused in this matter.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised your Thank U points and the information given at store level is correct, 33 921 points is equivalent to R33.00.
Kindly note 100 000 points will be R100. We must apologise for the frustration caused in this matter.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,