SN
Sello N
1 reviews | Active since Sept 2012
03 Aug 2015, 10:18
Failure to pay or even respond to a claim
My father Amos Nkwana passed away on 15 February 2015. He was a Jet Club member<br> On Sunday 1 March I have submitted a funeral benefit claim. Since then, there hasn't been any feedback.<br> <br> I followed up again on 08 March 2015 and have found out that the documentation was actually not sent through to the claims department. With an understanding that mistakes do happen we decided to wait a while longer.<br> <br> Till today we still have not received any feedback. What happened to 48 hours promise?<br> <br> This is really shocking!!
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Jet's replyOfficial
03 Aug 2015, 14:24Hello zeelo,
Our attempts to contact you today at 14:44 PM have been unsuccessful. We must apologise for the unpleasant experience with regards to the Jet Club claim , I assure you we have addressed this matter with our in store management team regarding the submission of the claim forms once we have received feedback further communication will be provided to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 14:44 PM have been unsuccessful. We must apologise for the unpleasant experience with regards to the Jet Club claim , I assure you we have addressed this matter with our in store management team regarding the submission of the claim forms once we have received feedback further communication will be provided to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply03 Aug 2015, 14:24
Official
Hello zeelo,
Our attempts to contact you today at 14:44 PM have been unsuccessful. We must apologise for the unpleasant experience with regards to the Jet Club claim , I assure you we have addressed this matter with our in store management team regarding the submission of the claim forms once we have received feedback further communication will be provided to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 14:44 PM have been unsuccessful. We must apologise for the unpleasant experience with regards to the Jet Club claim , I assure you we have addressed this matter with our in store management team regarding the submission of the claim forms once we have received feedback further communication will be provided to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***