TT
Takalani T
1 reviews | Active since Nov 2015
28 Nov 2015, 23:26
Failed to rica simcard
I went to Southgate on Saturday to buy 2 cell phones for my 2 younger sisters at Jetmart. The lady there at Jetmart tried to rica the simcard for the first phone and couldn't because rica was apparently offline. She tried to the rica the second sim and it was successful. Now at the time I thought that the first sim was also successfully rica'd since they didn't go back to it. I am so mad because I spent a lot of money buying those 2 phones and I expected to be given a good service. What I am gonna do with a simcard that is not rica'd?
Helpful (0)
Replies (1)0
Replies (1)
Jet's replyOfficial
01 Dec 2015, 11:42Hello margolalla,
Our attempts to contact you today at 11:25 AM have been unsuccessful. We must apologise for the unpleasant experience in store with regards to the sim card not being RICA'D. Please be advised we have addressed this matter with our in store manager who will be in contacted with you shortly.
We must apologise for the inconvenience and frustration caused to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Our attempts to contact you today at 11:25 AM have been unsuccessful. We must apologise for the unpleasant experience in store with regards to the sim card not being RICA'D. Please be advised we have addressed this matter with our in store manager who will be in contacted with you shortly.
We must apologise for the inconvenience and frustration caused to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Jet's reply01 Dec 2015, 11:42
Official
Hello margolalla,
Our attempts to contact you today at 11:25 AM have been unsuccessful. We must apologise for the unpleasant experience in store with regards to the sim card not being RICA'D. Please be advised we have addressed this matter with our in store manager who will be in contacted with you shortly.
We must apologise for the inconvenience and frustration caused to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Our attempts to contact you today at 11:25 AM have been unsuccessful. We must apologise for the unpleasant experience in store with regards to the sim card not being RICA'D. Please be advised we have addressed this matter with our in store manager who will be in contacted with you shortly.
We must apologise for the inconvenience and frustration caused to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***