Extremely Terrible service!!!!
<p>On Saturday the 27/07/2017 I went in to jet and asked the cashier what is my closing balance ...so he gave me the amount and when I had already paid he asked me if I want the full amount ,so I said yes that's the amount I was asking for in the first place because I want to close the account. Anyway he then gave me another amount which I assumed would be the final amount to plbe paid and my account would be payer up an closed. So today 01/08/2017 I called their head office and requested a payed up letter and the lady I spoke to tells me I have an outstanding balance of R2,65 so I cannot get a payed up letter until I pay that up! I'm so sick an tired of their lack of understanding I just feel its so ridiculous that I must now drive all the way to jet to pay a lousy R2,65 because of people who do not understand simple tasks! </p>
Kindly be advised that the account is currently handled by the ARA agents and they may be reached on the below details tel: *** email ***. the will provide you clarity on the matter. Query ref no: ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly be advised that the account is currently handled by the ARA agents and they may be reached on the below details tel: *** email ***. the will provide you clarity on the matter. Query ref no: ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly be advised that the account is currently handled by the ARA agents and they may be reached on the below details tel: *** email ***. the will provide you clarity on the matter. Query ref no: ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly be advised that the account is currently handled by the ARA agents and they may be reached on the below details tel: *** email ***. the will provide you clarity on the matter. Query ref no: ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Yes but when I called head office they told me that they will send me a payed up letter and I must forward it to this Ara place! I still haven't received a payed up letter even though I went to the branch and payed that small amount they were asking for. I was advised that once I get the payed up letter I should forward it to the above email address so that they can stop charging me but I haven't recieved the payed up letter so that means I'm still being charged everyday! This is pathetic service everyone I speak to gives me a run around! I played my part in paying the account so why can't jet just play their part and help me ?
Yes but when I called head office they told me that they will send me a payed up letter and I must forward it to this Ara place! I still haven't received a payed up letter even though I went to the branch and payed that small amount they were asking for. I was advised that once I get the payed up letter I should forward it to the above email address so that they can stop charging me but I haven't recieved the payed up letter so that means I'm still being charged everyday! This is pathetic service everyone I speak to gives me a run around! I played my part in paying the account so why can't jet just play their part and help me ?