Extremely poor service from store manager

Good Day<br> <br> On 27/03/2015 I visited the Jet store, Phoenix Plaza branch, upon my arrival I made a R2000 payment to my account, I had mentioned to the cashier that I needed to purchase some items on my Thank You card. She was impolite to me and told me in harsh terms in the presence of other clients that my account was in arrears, when in n fact, it was not. I was later told to return the next day to pick up my items because the oversell arrangement would take one working day to update on the system.<br> <br> On 28/03/2015 at 09:00am I arrived at the store only to be told by Charity who claimed to be the store manager that they would be opening the store 45 minutes late, she refused to allow me to explain that I needed to be out of the mall by 09:30am because I had to attend work. She instead told me that I was unreasonable and refused to assist me.<br> <br> I am extremely frustrated and disgusted by her demeanour and by the way she carried out herself, I don't understand how a business can be managed by such an individual. It appears she is opening the store late on a frequent basis. <br> <br> I trust you will launch an investigation into this, and resolve these ********** practices of Charity and her team.