Extremely poor service from JET STORES.

My housekeeper has been a JET customer for over 20 years with a clean record of monthly payments mainly for insurances until recently in May 2024 when she was advised at a shop that she couldn't buy on credit because her debt was over R7000 while she denies making any recent purchases.

I stepped in to assist her to raise an enquiry seeking an explanation for this massive debt at the end of May with approximately twelve phone calls and an equal amount of emails since then. We submitted documents for me to have power of attorney.

The way JET officials have ducked and dived over this period of time is absolutely appalling. From early on I realised that only a person in a managerial position would be able help untangle what is now a mess. To indicate our good intentions to resolve this issue we deposited R3000 in June and have frequently repeated the request for one responsible person to help us find a settlement. Simply ignored.

JET never once in twenty years ever sent her a monthly statement so she was unaware of a large purchase made in 2023 in the recent past. She used to get an sms each month to let her know what amount to deposit but they did not let her know that it was a minimum payment required. With interest charges the debt just grew.

These two deviations from sound business practice have led to this poor customer being landed with a massive problem and she has done nothing wrong. She has totally lost her faith in JET, an organisation that gave her peace of mind for years.

Eventually on 5 August I managed to speak on the phone to Brodwin who guaranteed that he would investigate and come back to us. After all the anxiety and stress we had experienced and the amount of time spent on handling this case, things looked promising.

Brodwin has done nothing for over two weeks. It's another dreadful example of how little they care about their customers at JET. Think of the thousands of people who are being ********** and don't have someone to assist them when disputes arise.