Extremely Poor Service from Jet Downtown Bloemfontein Cashiers

Title: Extremely Poor Service from Jet Downtown Bloemfontein Cashiers

I visited Jet in downtown Bloemfontein and was deeply disappointed by the level of service I received from most of the cashiers. I stood in line for over five minutes without being acknowledged or assisted, even though the store was not busy at the time.

Several cashiers were present but deliberately avoided eye contact and made no effort to invite me to their tills or communicate whether they were available. They appeared to be pretending to be busy instead of attending to customers. This lack of professionalism and basic customer courtesy is unacceptable for a retail store of Jet’s standard.

The only person who eventually assisted me was a lady who had been helping another customer before I arrived. She was efficient, courteous, and professional, and I truly wish I had taken her name — she was the only positive part of my experience.

I even took a photo of the staff standing idle and ignoring me, as evidence of the poor service. When I asked the cashier who helped me whether the other tills were closed, she seemed unsure, which raised further concerns about staff accountability and supervision.

I identified myself as being from Secret Shoppers, and I hope this feedback is taken seriously. Jet needs to address staff attitude, customer service training, and in-store management, as the experience was frustrating, unprofessional, and far below acceptable standards.