Extremely poor and pathetic Service @ Jet Stores Eastgate Branch

On Saturday 2 December 2017, I visited the Jet Eastgate Branch. Since it was the Celebration of the Stars, I decided to do a little shopping. After standing in the queue for over 15 minutes, I ended up going to a cashier who was fairly new, and definitely had no proper training. As we stood in the queue, we watched him as he slowly filled his monies and had no sense of urgency whatsoever. On the other hand the manager (an old lady with grey hair, did not get her name) just did not take interest in the queue that was getting super long. When we asked her whether she cannot open more till points, her response was that she was waiting for the systems to start up. My frustration was building up at that time, cause I had just 2 items and I clearly told the same new cashier (Sihle Mgojo) that I was a Jet Club member and qualified for the discount. He repeatedly rang my stuff incorrectly, until the slow manager decides to authorize the transaction. I spend at least 20 minutes at that cashier. I just think it is unfair for customers to visit the store and the manager shows absolutely no interest in the long queues. In fact it is just a norm for the service you receive at this particular Jet. Their service levels are really gone to the dogs. Staff need proper training and the manager needs to be replaced. You definitely need a leader who has leadership s****s, definitely not the manager that is currently at that branch. I hope that this matter would receive someone's attention as this kind of service is totally unacceptable.