Extremely bad service

On the 24 November 2017. I bought a cell phone at Jet. The information they gave me that the phone will do was all a lie. I went back to give them the phone, they took because they know the **** to me. I told them that they must cancel the insurance, they said the department has closed. I sent them an email and to Edgars till today no one rep**** instead they took my money for the insurance. When I don't have the cellphone.