SD
Shayna D

1 reviews | Active since Nov 2011

13 Nov 2015, 08:23

Expired diapers

On 10/10/15 I bought pampers diapers by your vangate mall store. I noticed my son developed a rash and I thought that it could be becuase he was teething and I never had a problem using pamperds. The rash got worst half way through the bag and I switched diapers brand. Last night my friend came over and I wanted to give her the half bag full only to discover that the diapers had already expired. I am utterly disgusted that you selling dead stock to your customers on special. I would like to know how I can get in contact with senior management so that I can send them the proof and I would also like to know how you will be compensate me as a customer. My son's bottom is still not healed and I have consulted with my attorneys to find out what legal action can be taken. All stored have a return policy with their suppliers is this not what your policy is?????

0
Replies (1)
Jet
Jet's reply13 Nov 2015, 13:49
Official
Hello Shaynad,

Thank you for bringing this matter to our attention. Please be advised the contact number you have provided is incorrect. We would like to address this incident accordingly however we require the correct number.

We must apologise for the situation caused. Please contact us on ***and quote your reference number ***/GO for further assistance.

Kind regards,
Edcon customer experience team,
***

Best regards,