KM
Kopano M
1 reviews | Active since Jul 2016
15 May 2019, 13:30
Expired chocolate bar
I bought a chocolate from your Branch in Church street, Pretoria(09 May). Kept in my bag, the plan was to eat it whenever I required a "pick me up". The time came and I was looking forward to eating it. Much to my surprise the colour of the wrapper looked quite dull so I decided to check expiry date. I was really disgusted that this company would expect me to eat something that was supposed to have been removed from shelves in March.
Your staff was chatting about irelavant things at the till points. I'm sure one of them could have been checking expiry date instead.
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Replies (1)Jet's replyOfficial
15 May 2019, 15:18Dear Kopano
Thank you for the post.
Please accept our sincere apologies for the frustrations caused to you .
Kindly note that we have tried calling you to no avail.
However, we will escalate your query to our stores manager and feedback will be provided to you
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for the post.
Please accept our sincere apologies for the frustrations caused to you .
Kindly note that we have tried calling you to no avail.
However, we will escalate your query to our stores manager and feedback will be provided to you
***/GO
Kind regards
Edgars Customer Experience Team
***
Jet's reply15 May 2019, 15:18
Official
Dear Kopano
Thank you for the post.
Please accept our sincere apologies for the frustrations caused to you .
Kindly note that we have tried calling you to no avail.
However, we will escalate your query to our stores manager and feedback will be provided to you
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for the post.
Please accept our sincere apologies for the frustrations caused to you .
Kindly note that we have tried calling you to no avail.
However, we will escalate your query to our stores manager and feedback will be provided to you
***/GO
Kind regards
Edgars Customer Experience Team
***
