MN
MELANIE N
1 reviews | Active since Jan 2014
12 Oct 2015, 14:01
Exchanging an item at another store
Good day<br> <br> On 12 October 2015 I wanted to and return one Item, valued at R65.00, which was bought at Jet Stores in Tygervalley on 08 October 2015, on my account. The manager told me that I could not as this item was not on there stock list.<br> <br> Please explain to me were it states on the till slip that you can not RETURN an item to another store???<br> This leaves me with having to drive out R50,00 PETROL TO RETURN A R65.OO ITEM!!!!!!<br> <br> i HAD MY TILL SLIP WITH ME AND MY ACCOUNT CARD..... ALL WAS DONE FORM MY SIDE.<br> BUT THEY REFUSED TO HELP ME.....<br> <br> <br> <br> <br> <br>
Helpful (0)
Replies (1)0
Replies (1)Jet's replyOfficial
13 Oct 2015, 10:52Hello MelanieN79,
Thank you for bringing this matter to our attention. We have raised your concerns regarding our refund and exchange policy with the relevant team. We must apologised for the overall service experience you have received.
You will be receiving further communication shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We have raised your concerns regarding our refund and exchange policy with the relevant team. We must apologised for the overall service experience you have received.
You will be receiving further communication shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply13 Oct 2015, 10:52
Official
Hello MelanieN79,
Thank you for bringing this matter to our attention. We have raised your concerns regarding our refund and exchange policy with the relevant team. We must apologised for the overall service experience you have received.
You will be receiving further communication shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We have raised your concerns regarding our refund and exchange policy with the relevant team. We must apologised for the overall service experience you have received.
You will be receiving further communication shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
