Exchange of goods

Good Morning<br> <br> Never in my life have i met such a rude manager, a woman for that matter with such a stinking attitude, thinking they know their job. My mother needed to exchange an item, she had the item together with the till slip as stated at the back of the slip that you should have proof of purchase and item with the price tag. Surely there is a difference between return and exchange. Number one, no one messes around with my old mother who is a pensioner. My mother calls me to tell me that they cant exchange the items for her cos it is not her account, i asked the manager to call me back. She has the audacity to use my mothers airtime to call me as a customer, instead of the using the work phone, how is that for a manager that cant even think on her feet. The jet in Rustenburg town exchange stuff for my mother without me being there. She has a very thin nerve to tell me that she doesn't know what system jet in rustenburg town is using, making my mother look like a fool. Went all the way there for nothing. Please send her to customer service training course and she should learn to speak to people with manners.