EXCHANGE COMPLAINT

I misplaced my slip and went to jet menlyn to try exchange using my ID as i bought them by lay-by all the clothes were still intact I was told I need the slip,I told them I will only get the slip after the 30 days exchange time has passed.

I was assured by the cashier that it would be possible to exchange at a later date only if I have the slip

I went today I was rudely told i cannot change and the manager Frank is not available to assist his only available on weekends