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Obakeng G

1 reviews | Active since Jan 2017

18 Jan 2017, 12:39

Embarrassing and infuriating service Jet Maponya

<p>Good day</p> <p>I would like to lodge a formal complaint and grievance against Jet maponya mall in soweto. </p> <p>I bought a number of clothing items for my niece on the 24th of December 2016, out of the items to which I spent hard earned R 665.93, three were not fitting my nephew, since I live in venda I could only return these items on 17 January 2017. Upon arrival I requested for a gift card to be arranged which was so done so so to prevent the money frivolously spent to which was an amount of R 265. 00 after this was done , I hung around for a few minutes looking at phones when I was summoned by my cashier who assists assists Rea, to which she stated my till slip (attached) was ********** and that my transaction had to be reversed and my clothes given back to me. After exclaiming my unhappiness I was then referred to Robert the manager who stayed same that my slops were ********** and they cannot help. Now I have to drive to the exact hey stores where I bought my nieces clothes and seek help there. This exersize is both time and financially strenuous. </p> <p>Please help me get justice for my injustice and I'll treatment by Jet Maponya who made it very clear that even if I was to complaint they were in the right and I a ********.</p> <p>Obakeng Gaffane</p>

0
Replies (4)
Jet
Jet's reply18 Jan 2017, 17:56
Official

Thank you for highlighting the flaw during your recent visit to our Jet Maponya store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.

We have forwarded the complaint to store management and we will revert with feedback.

We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.

Your reference number is ***/GO.

If you ever need to speak to us, please call us on ***.

Kind Regards,

Customer Experience Team

***

OG
Obakeng G's update23 Jan 2017, 10:33
Reviewer Update

Good morning


Please could you provide feedback or progress on the below.


Thank you


Mr Gaffane
From: OBAKENG GAFFANE ********** />Sent: Thursday 19 January 2017 14:38
To: Nonjabuliso Dlamini
Subject: Re: Reference Number: ********** 626/GO

Hi Nonjabuliso


I used my fnb credit card for payment.


Regards
Obakeng


From: Nonjabuliso Dlamini
Sent: Thursday 19 January 2017 14:18
To: ********** />Subject: Reference Number: ********** 626/GO

Good day Obakeng

I tried calling you but your phone goes to voicemail.

The reason for my call was in regards the complaint against the jet maponya mall . I need you to advise which form of payment did you use for the purchased you made in December.

Your feedback will be highly appreciated.

Kind regards,

Nonjabuliso Dlamini

Industry Solutions & Services

Johannesburg, South Africa

* E-mail: **********

( Tel : ***

OG
Obakeng G's update25 Jan 2017, 08:16
Reviewer Update

Good morning


Is there any feedback on the below query?


Regards


Mr Gaffane
From: OBAKENG GAFFANE ********** />Sent: Monday 23 January 2017 08:30
To: Nonjabuliso Dlamini
Subject: Fw: Reference Number: ********** 626/GO

Good morning


Please could you provide feedback or progress on the below.


Thank you


Mr Gaffane
From: OBAKENG GAFFANE ********** />Sent: Thursday 19 January 2017 14:38
To: Nonjabuliso Dlamini
Subject: Re: Reference Number: ********** 626/GO

Hi Nonjabuliso


I used my fnb credit card for payment.


Regards
Obakeng


From: Nonjabuliso Dlamini
Sent: Thursday 19 January 2017 14:18
To: ********** />Subject: Reference Number: ********** 626/GO

Good day Obakeng

I tried calling you but your phone goes to voicemail.

The reason for my call was in regards the complaint against the jet maponya mall . I need you to advise which form of payment did you use for the purchased you made in December.

Your feedback will be highly appreciated.

Kind regards,

Nonjabuliso Dlamini

Industry Solutions & Services

Johannesburg, South Africa

* E-mail: **********

( Tel : ***

OG
Obakeng G's update26 Jan 2017, 16:51
Reviewer Update

My query was justly resolved efficiently by one Nonjabuliso Dlamini.

Thank you very much for your excellent service.