1 reviews | Active since Nov 2011
embarassed &tarnished reputation
On the 9th of may 2015 my wife and I went to the Stellenbosch jet store to do some awaited shopping with my newly activated Edgar's card which was pre-approved, picked up and signed for at Stellenbosch edgars store.<br> <br> When we went to the till to pay for our items,I handed my new account card to the cashier,she then swipe the card and her first words were I quote \OH MY F@%$". .when I questioned her language she exclaimed loudly I quote \""its a ***** account\"". I have never in my life been so humiliated or felt so small to have it exclaimed in front of other customers.<br> <br> The week thereafter I had been in contact with customer service as well as the ***** department and had it all cleared up.which I'm grateful for but now my concern is the manner in which the staff at the jet store Stellenbosch handled the situation"
Our attempts to contact you today at 09:45am have been unsuccessful. We must apologise for the unpleasant experience in store regarding the service received by the cashier in question.
We have raised your concerns with our in store management team, as this matter could have been handled in a different light. You will be receiving feedback shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Our attempts to contact you today at 09:45am have been unsuccessful. We must apologise for the unpleasant experience in store regarding the service received by the cashier in question.
We have raised your concerns with our in store management team, as this matter could have been handled in a different light. You will be receiving feedback shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,