Edgars/ Jet Account- BACKWARDS
<p>Sure, getting an account anywahere or putting yourself in a position of debt can never go well, but I got a jet account to get a cool discount on a Russell Hobbes microwave. For more than a year, I never used my Jet card again, until I absolutely had to on 2 occasions. I didn't quite emember the terms of repayment- again, my own doing- but I assumed they would debit my account because I did give my account details when I signed up.</p> <p> </p> <p>Anyway, when they began contacting me to repay, I enquired about an accont that I could do an EFT into- in this 2016- THERE IS NOT! YOU CANNOT MAKE PAYMENTS ONLINE. One has to physically go into the shop to make payments. Now, I worked two jobs during this period starting at 7 am, and at lunch time, driving to my second job, making it just in time to work until 7pm. My weekends are mostly for freelance work- photo shoots and what not, look I was working real hard and barely stepped foot in a Mall. You can call that my fault if you will, but seriously- I cannot make a payment online??? So they called and called and I kept explaining my dilemma. Until one phonecall a guy offered me a deal to pay installments and I committed to make time to get to the ****** store- the line cut mid-negotiations and later that same week (before the weekend came around) I received another call to conifrm arrangements. The lady asked me for my birthday for security reasons, so I gave it to her- the end was near. Their ****** nagging to come into the shop was at the end, and what does she tell me- No, that's not my birthday, I'm not Miss Weatherson, she cannot continue the conversation. Before I knew it, I had been handed over to the lageal people in Cape Town and the amount I owed has not increased significantly and I'll be paying for the next 13months.</p> <p> </p> <p>If no body has ever advised Jet to get an account people can pay into online, i'm befuddled. It's 2016 for crying out loud. A HUGE INCONVENIENCE. As for the lady who told me my birthday was incorrect... She was the straw that broke the camels back and landed me with the legals. I don't know if I have grounds to contest, but I would like to Jet to know they're system is a bit ******* and a bit backward and I would appreciate a response from them to help me understand why so much stress is necessary.</p>
We must apologise for the unpleasant experience regarding your account , please be advised we do have a EFT payment option please see below details.
Name: Jet
Bank :First National Bank
Account Number: ***2
Branch Number : 251105
Account Type : Transmission Account
Branch Name : Pritchard street
Reference number: Will be your 19 digit account number
Kindly note due to no payment made from 1/05/2013, the account is blocked and in the process of being handed over , we would advised you to make payment as soon as possible.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the unpleasant experience regarding your account , please be advised we do have a EFT payment option please see below details.
Name: Jet
Bank :First National Bank
Account Number: ***2
Branch Number : 251105
Account Type : Transmission Account
Branch Name : Pritchard street
Reference number: Will be your 19 digit account number
Kindly note due to no payment made from 1/05/2013, the account is blocked and in the process of being handed over , we would advised you to make payment as soon as possible.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for your response. I already have this information.
However my problem is that I only go these account details after months of phone calls- i.e. not a single one of your consultants could give me this information. Only once the handover to the legal people had, as I was informed, already been done did the lady on the line give me this account. That was less than 2 weeks ago. And I last used my Jet card close to beginning of this year...
Unfortunately, your apology doesn't remove the interest that has accumulated over the months nor my distaste for Jet Thank U card system. That my account is blocked is really of no consequence as I only used the card for two emergencies and do not plan to use it in future.
I may not be bringing you millions, but I at least hope that you find value in my complaint and refine your system for the benefit of your other clients. Not everyone who uses your Jet account doesn't have access to online/ cellphone banking. Not all your customers find it normal to trek from their homes all the way to your store to make payments of R350. It's 2016. It doesn't makes sense. I don't understand why we had to get to this point in the first place. IT COULD HAVE BEEN AVOIDED.
I have made payment, and I am surprised to hear you say that my account has not been handed over as I have been told it has.
Regards
Thank you for your response. I already have this information.
However my problem is that I only go these account details after months of phone calls- i.e. not a single one of your consultants could give me this information. Only once the handover to the legal people had, as I was informed, already been done did the lady on the line give me this account. That was less than 2 weeks ago. And I last used my Jet card close to beginning of this year...
Unfortunately, your apology doesn't remove the interest that has accumulated over the months nor my distaste for Jet Thank U card system. That my account is blocked is really of no consequence as I only used the card for two emergencies and do not plan to use it in future.
I may not be bringing you millions, but I at least hope that you find value in my complaint and refine your system for the benefit of your other clients. Not everyone who uses your Jet account doesn't have access to online/ cellphone banking. Not all your customers find it normal to trek from their homes all the way to your store to make payments of R350. It's 2016. It doesn't makes sense. I don't understand why we had to get to this point in the first place. IT COULD HAVE BEEN AVOIDED.
I have made payment, and I am surprised to hear you say that my account has not been handed over as I have been told it has.
Regards
Anthony, Richard & Associates SHOULD BE FIRED.
- They have not been able to track my payment since the 28th of November
- Every mail I send to them bounces so I have been unable to send them proof of mayment
- These two point defy the point of their business- debt collection.
If they cannot see that I have paid, that why should I pay- because essentially, it makes no differnce.
They call and sms me everyday to remind me that I have not paid. Their calls and smses cost me. I call them everyday to fight with them. I have spent more time than necessary going back and forth with these dimwits and the cost is all on me. It's *******
Anthony, Richard & Associates SHOULD BE FIRED.
- They have not been able to track my payment since the 28th of November
- Every mail I send to them bounces so I have been unable to send them proof of mayment
- These two point defy the point of their business- debt collection.
If they cannot see that I have paid, that why should I pay- because essentially, it makes no differnce.
They call and sms me everyday to remind me that I have not paid. Their calls and smses cost me. I call them everyday to fight with them. I have spent more time than necessary going back and forth with these dimwits and the cost is all on me. It's *******