1 reviews | Active since Jan 2019
EDCON: JETMART CPT CBD SECURITY STAFF
At 16:41 on the 23 January 2019, I went to purchase my hair products at Jetmart Cape Town CBD. As I was about to walked out the security rudely demanded my slip and I asked her way? She said I must learn to read at the door. There were other people but she didn't ask them for a slip. I asked her since when does this store ask for slip she rep**** to say all Jet stores. I told her she's lying because I too work at a mall and there's no such. She then proceeded to say I am talking **** and said this in isiXhosa. I gave her the wrong slip on purpose she looked at it and didn't even check the plastic bag with the goods and as she gave me my slip she accused me of being a regular *****. I have never ****** from anywhere. I have worked in the Retail Property Industry for more than 10years so I would never jeopardize my career for just products worth R300. I am disgusted and embarrassed. Edcon staff is supposed to treat stuff like royalty and not chase us away especially now during their economic crisis.
Thank you for notifying us of your overall shopping experience at our Jet Cape Town store. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised your complaint is referred to the stores management team to address and resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Thank you for notifying us of your overall shopping experience at our Jet Cape Town store. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised your complaint is referred to the stores management team to address and resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
