Edcon Insurance ****

My aunt has been paying different kinds insurances from Jet of which she didn't sign up for. This started happening back in 2012 when she bought a cellphone from the store and all these years she thought she is still paying for the phone and she was told so by the person who was assisting her with the cellphone purchase. Until recently when we went to check the reason behind the cellphone instalment not being paid up after so many years. She was then told that she's been paying for insurances and when she explained to them that she has never signed up for the insurance and that they must close them, they said the can't do that, making some excuses. Now we demand that she is reimbursed the money she was paying all these years for something she doesn't know about because we feel she was taken advantage of since she is a pensioner and a person of ill health and she was made to believe that she was paying for the phone. Every month the instalments increase and she is told to pay them resulting in her not having even grocery money and money to buy her medication. And when we told them that our next step will be Hello Peter the lady who has been dealing with this started panicking but still theyou haven't cancelled it. Instead she is told that she must pay up her account before they can close it now how will that happen when the balance doesn't go down no matter how much she pays and she's never skipped a month.