rH
rohida H
1 reviews | Active since Jul 2016
21 Jul 2016, 19:36
edcon group
<p>I got this dress n tights from jet store as a birthday gift didn't like the way it fitted on me so went the phoenix plaza branch to X change it today and the cashier and the manager refused to X change the dress or give me the money back the dress and tights still had the tags on them the cashier then insisted that tags was in the wrong place I then took a dress off the shelf and showed her that it was in the same place the manager never bother to come see what the problem was the cashier had this rude way in her also and refused to exchange my dress and tights is what the edcon group call customer services </p>
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Replies (4)
Jet's replyOfficial
22 Jul 2016, 08:22
We have received your concerns and apologise for the inconvenience caused by the matter
We would first like to apologise for the service you have received from our Jet Phoenix Plaza branch.
Kindly find our refund and exchange policy below.
We will exchange or refund within the first 30 Days provided that:• there is valid proof of purchase, i.e. till slip or gift receipt;
• the goods are in its original packaging or condition, i.e.;
Best regards,
Jet's reply22 Jul 2016, 08:22
Official
We have received your concerns and apologise for the inconvenience caused by the matter
We would first like to apologise for the service you have received from our Jet Phoenix Plaza branch.
Kindly find our refund and exchange policy below.
We will exchange or refund within the first 30 Days provided that:• there is valid proof of purchase, i.e. till slip or gift receipt;
• the goods are in its original packaging or condition, i.e.;
Best regards,
Jet's replyOfficial
22 Jul 2016, 08:23We have received your concerns and apologise for the inconvenience caused by the matter We would first like to apologise for the service you have received from our Jet Phoenix Plaza branch. Kindly find our refund and exchange policy below. We will exchange or refund within the first 30 Days provided that:• there is valid proof of purchase, i.e. till slip or gift receipt; • the goods are in its original packaging or condition, i.e.; ?? the security seal or shrink wrap is intact (if applicable) ?? it is unworn and unused and the price ticket is attached Kindly be advised that should it be out of the first 30 days and there is no till slip or proof of purchase, no gift receipt, the final decision will therefore lie with the store manager on this instance. Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply22 Jul 2016, 08:23
Official
We have received your concerns and apologise for the inconvenience caused by the matter We would first like to apologise for the service you have received from our Jet Phoenix Plaza branch. Kindly find our refund and exchange policy below. We will exchange or refund within the first 30 Days provided that:• there is valid proof of purchase, i.e. till slip or gift receipt; • the goods are in its original packaging or condition, i.e.; ?? the security seal or shrink wrap is intact (if applicable) ?? it is unworn and unused and the price ticket is attached Kindly be advised that should it be out of the first 30 days and there is no till slip or proof of purchase, no gift receipt, the final decision will therefore lie with the store manager on this instance. Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
22 Jul 2016, 08:27We have received your concerns and apologise for the inconvenience caused by the matter We would first like to apologise for the service you have received from our Jet Phoenix Plaza branch. Kindly find our refund and exchange policy below. We will exchange or refund within the first 30 Days provided that:• there is valid proof of purchase, i.e. till slip or gift receipt; • the goods are in its original packaging or condition, i.e.; ?? the security seal or shrink wrap is intact (if applicable) ?? it is unworn and unused and the price ticket is attached Kindly be advised that should it be out of the first 30 days and there is no till slip or proof of purchase, no gift receipt, the final decision will therefore lie with the store manager on this instance. Please find the below reference number for your post ********** 178/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply22 Jul 2016, 08:27
Official
We have received your concerns and apologise for the inconvenience caused by the matter We would first like to apologise for the service you have received from our Jet Phoenix Plaza branch. Kindly find our refund and exchange policy below. We will exchange or refund within the first 30 Days provided that:• there is valid proof of purchase, i.e. till slip or gift receipt; • the goods are in its original packaging or condition, i.e.; ?? the security seal or shrink wrap is intact (if applicable) ?? it is unworn and unused and the price ticket is attached Kindly be advised that should it be out of the first 30 days and there is no till slip or proof of purchase, no gift receipt, the final decision will therefore lie with the store manager on this instance. Please find the below reference number for your post ********** 178/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
rH
rohida H's updateReviewer Update
25 Jul 2016, 17:48Kindly contact me during 1:30 to 2:00
rH
rohida H's update25 Jul 2016, 17:48
Reviewer Update
Kindly contact me during 1:30 to 2:00