Edcon customers please bring along your statements for payment,or fix our systems.

I have had an account with you guys for over just a year now, which I regret opening. I'm a good payer, all off my accounts are up to date on a monthly basis. I make payments at your store directly to avoid any issues. Last year I went into the store and inquired what was the balance to be paid I was told that there is no balance to be paid, this happened for about three to four months. Then I stared to receive sms's stating that my account is in arrears,never in my life have I been in arrears for an account. Please tell me how someone goes from not owing you guys anything for a few months into arrears of thousands. I called your contact center and was advised that the system at the stores have an issue. So my question to you is how was I as a customer supposed to know that your systems are not working, instead you idiots have *****ed my credit store, and continue to call and send me messages, Well guess what since you are not aware of how much your customers owe you on a monthly bases I will pay my account monthly at my leisure and close the damn thing when the balance is settled.I laid a complaint directly with you guys and the response was laughable. You send out statements with the balance, wow what clever little idiots you are...so does every other company. I guess all your customers should go into the store with their statements when making payments. I pay most of my accounts via store and guess what ...its very simply I ask for the amount that needs to paid and pay that amount, But this isn't the case for Edcon, you guys expected me to argue with your employee who face to face said the owing amount reflects as R0.00 and went as far as showing me the screen, or better yet I should have got behind the till to fix your system.Your account is still in arrears and i couldn't give a damn I'm not making any arrangements to fix your company mistakes.