Edcon and their patetic service

In my life I have never experience such nosy and incompatant people. I have send an update of my personal details to make sure I still receive my statement every month. In that update I have requested that my surname must also be update as I am still using my old married surname and want to correct this, my valid SA ID were attached to the mail and I received feedback on why I want to update my surname if I were married/divorsed and that I need to submit supporting documentation.

Now my question is, if I close my account (which I will be doing) and open a newe account with my valid ID and my know as surname that I registered with in South Africa will I then have to submit these documentations as well??? This is the most patetic lot of people I have dealt with and will never again make use of any of their accounts. O yes and an FYI I also have not received my statement as yet even after I were informed that my details has been updated!!!!!!