DK
DINEO K
1 reviews | Active since Oct 2012
09 Apr 2016, 09:56
DOUBLE PAYMENT
SO I HAD A PROBLEM WITH JET AGAIN!NO SURPRISE <br> I AM JUST TIRED OF ALWAYS HAVING TO REPORT ABOUT MY UNPLEASANT EXPERIENCE WITH THE SHOP<br> SO JUST SORT IT OUT FOR ME,GAVE CASHIER R700 AS I WAS BUYING CLOTHES AND DISCOVERED I WAS SHORT WITH R182 SOME ODD,SO I TOLD THE CASHIER TO USE MY CARD FOR DIFFERENCE,FUNNY ENOUGH I GET A STATEMENT A MONTH LATER AND THE WHOLE AMOUNT WAS DONE ON MY CARD,WHERE IS MY CASH COS I NEVER GOT IT BACK AND I WAS NOT INFORMED THAT THE WHOLE AMOUNT WAS DONE ON MY ACCOUNT??????
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Jet's replyOfficial
11 Apr 2016, 11:59Hello Compliant,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the JET East gate management for actioning accordingly as the whole purchase was conducted on u your account instead of using the account for the amount that was short for the purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. . Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the JET East gate management for actioning accordingly as the whole purchase was conducted on u your account instead of using the account for the amount that was short for the purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. . Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Jet's reply11 Apr 2016, 11:59
Official
Hello Compliant,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the JET East gate management for actioning accordingly as the whole purchase was conducted on u your account instead of using the account for the amount that was short for the purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. . Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the JET East gate management for actioning accordingly as the whole purchase was conducted on u your account instead of using the account for the amount that was short for the purchase. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. . Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,