Double billing at Phumulani Mall Jet Mart

On Tuesday 04 August, I was double billed at Jet Mart Phumulani mall after the machine went offline. Despite the machine going off R916.88 was deducted from my account and the lady who was assisting me told me the transection was going to be reversed after a few minutes therefore I must pay again.<br> <br> The following day, I called and the lady who assisted me said she was going to get back to me and she didn't. I called again later on the same day asking for feedback and a gentleman who assisted me said it was going to take 24hrs. 24hrs have passed and I called today only to be told to call back after 5 mutes. 10 mutes later the lady who goes by Juliet told me they are still busy with it and that I should come to the store. when I told her It was not going to be possible to come to the store she then hung up on me.<br> <br> So why should I come to the store when your system can tell which card number was billed twice for the same purchase and isn't the store suppose to call me and give me feedback. Why do I have to run after your mistake? I want my money.<br>