double billed

I was double billed at Jet Mart Protea Gardens after an EFT machine went offline. An amount was deducted from my bank account after the machine went offline, therefore Ndileka Fayindladla (cashier) told me pay cash. After a few minutes I saw an SMS notication confirming that an amount was deducted from my account. I went back to the store to complain, Theo the cashier who was assisting me told me to go get a bank statement so that they can do a reversal. I then showed her the receipt and the SMS but couldn't care less. I went the securities and asked for Siya Mjiyane the store manager who was not around at the time. The assistant manager Thomas who refused to tell me his surname, told me that I'm not the only customer who came to complain the are lots of people who had the same problem. I must go home and wait for the transaction to be automatically reversed and come back to the store if the money is back into my account.<br> <br> My money is still not back into my account after a ****py service I received from Jet. Now I have to run around and go back to the store to fix their mistake. This is unacceptable! I want my money back.