DON'T EVER OPEN A JET ACCOUNT, YOU WILL NEVER RECOVER FROM IT

In 2018 I opened a Jet account and paid it religiously each month. In December 2019 I lost my job, and Covid hit shortly after, making it nearly impossible to find work again. I was unemployed for 7 months, and the moment I realized I wouldn't be able to pay my account, I started contacting Jet to make arrangements, because I know I was paying account insurance since day 1, in case of events like these. However, I was told in-store that they couldn't assist me, not even with a payment plan, so I should send an email. I sent an email upon email, phoned numerous times, and went back to the store, but no one could assist me. This went on for 2 years, I would keep calling and sending emails, and keep going back to the shop. Not one single person from the entire Edcon group (it was still Edcon back then) was able to assist me, not once in 2 years. But every day I would get threatening calls to pay my account, but when I explained the story I was told that they couldn't assist and someone would phone me. No one ever phoned me. When I finally got a job and could start paying my account again, I was told that it had been handed over to this ridiculous joke of a company called Collebhu, and I had to pay them directly. Fast forward to now, I've been paying these people for how long now, and I've only ever received one statement, and I had to fight to get it. Their numbers don't exist, there's no email address for them, and I am still blacklisted due to the *****-up Jet made on my credit score. There's no record of my payments or anyone that can tell me that the amount is actually decreasing. So for all I know my money is going to someone's personal account. Jet, and whatever group they belong to, is playing with people's livelihoods, damaging credit scores that will take years to amend. And I don't even know if I am amending it, because there is no proof of this Collebhu, their whereabouts, or my money, anywhere to be found. This was not even my fault, to begin with, it was pure negligence from Jet since the very beginning. I won't get a reply to this message, because the customer service from both Jet and Collebhu is nonexistent, but I need other people to know that you are throwing your hard-earned credit profile down the drain the minute you open an account with Jet.