1 reviews | Active since Jul 2013
DON'T BUY FROM JET ONLINE...TERRIBLE SERVICE!
<p>I ordered online on the 28th of May 2017 for pick up withing 2-5 working days from Boardmans in Greenstone mall. Why Boardmans instead of the Jet store? I don't but I figured that they are affilliated. 5 weeks later and zero communication from them! I emailed them and they left me a voice message to go and pick up my order at the Boardmans store...My husband gets there and they say that they do not have my order! I told my husband to turn back and let them hear the message they left me. The store guy goes back inside their storerooms they bring my package! I email them that I am very upset with their service and expected at least an email or call or voucher of even R50 of an apology and I STILL HEARD NOTHING FROM THEM...DON'T BUY FROM JET ONLINE...STICK TO MR PRICE AS THEY ARE MUCH MORE EFFECIENT!</p>
We have received your concerns and apologise for the inconvenience caused by the matter as your husband was treated very badly in store when fetching the order. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Please find the below reference number for your post ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter as your husband was treated very badly in store when fetching the order. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Please find the below reference number for your post ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***.
This is bull. Check your emails sent my me on the 5th of July complaining (and this was my 3rd complaint) about my husband's terrible experience...I even stated there that I will inform everyne on social media of my terrible experience and yet NOBODY CAME BACK TO ME...Now that I have started making noise on social media you guys want to return to my complaints...guess what!? YOU ARE TOO LATE!:
This is bull. Check your emails sent my me on the 5th of July complaining (and this was my 3rd complaint) about my husband's terrible experience...I even stated there that I will inform everyne on social media of my terrible experience and yet NOBODY CAME BACK TO ME...Now that I have started making noise on social media you guys want to return to my complaints...guess what!? YOU ARE TOO LATE!: