DOESN'T ALLOCATE THEIR BANK STATEMENTS

Item: Jet
Rating: 2
Author: Serené Botha

IT HAS BEEN 3 MONTHS NOW THAT THEY DON'T ALLOCATE MY PAYMENTS AND THEN THEY SHIFT MY INTEREST UP EVERY MONTH. THEY DON'T EVEN LET ME KNOW WHY THEY DON'T GET THAT INFO. I HAVE SEND THEM MY BANK STATEMENTS THE LAST 2 MONTHS AND STILL THEY ARE GIVING PUTTING MY INTEREST UP. THEY JUST HAVE TO LOOK ON MY NAME OR THE 700 NUMBER THAT IS ON MY STATEMENT. HOW HARD CAN THAT BE.<br> <br> BECAUSE THEY ARE NOT DOING THEIR WORK THEY ARE RUINING MY GOOD NAME. I HOPE PEOPLE WILL STOP OPENING ACCOUNTS WITH JET & EDGARS ENS.<br> <br> THIS IS RIDICULES

Helpful (0)

Replies (1)

Jet's replyOfficial

16 Mar 2016, 08:40

Hello ME SB,

We have received your concerns and apologise for the inconvenience caused by the matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Kindly find the direct accounts team details below as the matter regarding the interest on your account has to be escalated to them and include your account number for further assistance. We apologise again for any frustrations incurred

Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Your reference number for the post is as follows
***/GO

Kind regards,
Customer Experience Team
Call Centre: ***.

Jet's reply16 Mar 2016, 08:40

Official